You've got questions and we've got answers! Below are the answers to the most common questions we've received from your fellow loco's. Don't see you're question? No worries, just send us a message using the link below!
These aren't your average tiny cookies. Choco Loco Cookies are all 6 ounce and up can be as thick as 4 inches!
Absolutely! You can contact us directly at ChocoLocoCookies@yahoo.com for more information and pricing for orders of 40 or more cookies. We will gladly work with you and accommodate your needs. Please give us ample time to ensure we can meet your special event date.
Choco Loco Cookies is based online but we do attend various pop ups in the Orlando area. Follow us on Facebook and instagram to see when our next event is @ChocoLocoCookies
We offer local pick up for all customers that can swing by! If this option is chosen, we will e-mail you with the pick up instructions and will coordinate a time for pick up Tuesday between 6p-8p after you order.
Keep in mind that all local pick up orders must be in by the Friday the week prior to be ready for pickup on the following Tuesday from 6pm-8pm.
We offer personal local delivery for those customers around the corner every Tuesday 5p-8p for a small fee. This option is available for select zip codes in the greater Orlando, FL area. We e-mail you the delivery instructions prior to delivery day to coordinate a good time for drop off on Tuesday between 5p-8p. We can include a personalized note as well upon request.
Keep in mind that all local Delivery orders must be in by the Friday the week prior to be ready for delivery on following Tuesday from 5pm-8pm.
Current zip codes available for local delivery include: 32812, 32806, 32822, 32829, 32807, 32814, 32803, 32801, 32789, 32792, 32804, 32805, 32765, 32826
While we know our cookies can drive you loco enough to want them now, we ask that any special requests for local pick up or local delivery be made at least 72 hours prior to the date needed.
Normal local pick up and local delivery orders must be in by the Friday the week prior to be picked up / delivered on Tuesday from 6pm-8pm.
We now offer nationwide (US) shipping! We use USPS Priority Mail for all shipping to ensure you receive your cookies within 1-3 days ensuring they're as fresh as possible. You have a Flat Rate option or a by weight option to ensure you get the best bang for your buck.
We set a minimum of 4 cookies per order since we bake all Choco Loco Cookies in batches. Plus, once you try our cookies, there's no way you'll just want one! You can mix and match as much as you'd like. As long as you have a minimum of 4 cookies in your cart, you are good!
Our goal is to ensure you get the freshest cookies possible so we ship orders every Tuesday with USPS Priority which takes 1-3 business days. Pick up and Local Delivery occurs every Tuesday between 5p-8p. Feel free to review our shipping and delivery policies at the very bottom of this page for further details.
Whether you go loco right away or you can tame your inner loco, we provide reheating and freezing instructions with every order!
We understand how loco our cookies can make you so we ask that you verify you are inputting the correct address for your order. If USPS can not verify your address then we will reach out to you to have you verify the address for your order. We take these three verification steps to ensure you receive your cookies in a timely manner and as fresh as possible.
If we took on all these steps and the package is sent back to us as "Return to Sender," then we are not liable for the shipping or cookie costs incurred and you will need to reorder your cookies again.
At this time we do not have any gluten free flavours on our menu!
Cookies make an amazing gift for any occasion! Just put in your order, enter the recipients information on the shipping/delivery page, and you're all set!
If you wanted to add a personalized note, e-mail us at ChocoLocoCookies@yahoo.com with your order confirmation number in the subject and the details you want in your note. We will put it on a card for you and ship it out!
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