Frequently Asked Questions

Choco Loco Cookies is based online but we do attend various pop ups in the Orlando area. Follow us on Facebook and instagram to see when our next event is @ChocoLocoCookies

We offer local pick up for all customers that can swing by! If this option is chosen, we'll e-mail you with the pick up instructions and will coordinate a time for pick up on Thursday between 6p-8p.

Keep in mind that all local pick up orders must be in by Monday of the same week to be ready for pickup that Thursday. Feel free to review our Pick Up policy for more information.

We offer personal local delivery for those customers around the corner every Thursdays 5p-8p for a small fee. This option is available for select zip codes in the greater Orlando, FL area (zip codes below). We'll e-mail you the delivery instructions shortly after your order to coordinate a drop off time for Thursday between 6p-8p. 

Keep in mind that all local Delivery orders must be in by Monday of the same week to be ready for delivery that Thursday. Feel free to review our delivery policy for more information.

Current zip codes available for local delivery include: 32812, 32806, 32822, 32829, 32807, 32814, 32803, 32801, 32789, 32792, 32804, 32805, 32765, 32826

While we know our cookies can drive you loco enough to want them now, we ask that any special requests for local pick up or local delivery be made at least 72 hours prior to the date needed and must be approved by us.

Normal local pick up and local delivery orders must be in by the Monday of the same week to be picked up / delivered on Thursday from 6pm-8pm. Feel free to review our delivery policy for more information.

We use Nationwide USPS Priority Mail (1-3 days max) for all shipments to ensure cookies are as fresh as possible. You will have the Flat Rate or standard weight options to ensure you get the best bang for your buck. All shipments are made on Tuesdays (unless a special order has been agreed upon) to ensure your cookies are shipped at their freshest and to ensure you get them as soon as possible.

Keep in mind that all local Delivery orders must be in by Friday to ensure it gets shipped out on Tuesday the follow week. Feel free to review our shipping policy for more information.

Absolutely! You can contact us directly at ChocoLocoCookies@yahoo.com for more information and pricing for orders of 40 or more cookies. We will gladly work with you and accommodate your needs. Please give us ample time to ensure we can meet your special event date.

Absolutely! You have the options to quarter or half your cookies for only $0.25 a cookie! Just choose the option on each cookie in our shop and verify when you're in your cart and you are good to go!

You can ship up to 20 cookies during check out. For any shipments over 20 cookies we ask that you first e-mail us to at ChocoLocoCookies@yahoo.com  prior to ordering so we can send you an invoice with the lowest possible shipping method.

Cookies make an amazing gift for any occasion! Just put in your order, enter the recipients information on the shipping/delivery page, and you're all set!

If you wanted to add a personalized note, e-mail us at ChocoLocoCookies@yahoo.com with your order confirmation number in the subject and the details you want in your note. We will put it on a card for you and ship it out!

We set a minimum of 4 cookies per order since we bake all Choco Loco Cookies in batches. You can mix and match as much as you'd like, so as long as you have a minimum of 4 cookies in your cart, you're good! Don't worry if you can't finish them all at once, since you can always freeze your cookies to enjoy later! Check out the freezing instructions below:

 https://chocolococookies.com/freezing-%26-reheating

Our goal is to ensure you get the freshest cookies possible so we ship orders every Tuesday with USPS Priority which takes 1-3 business days. Pick up and Local Delivery occurs every Thursday between 6p-8p. Feel free to review our shipping and delivery policies for more information.

These aren't your average tiny cookies. Choco Loco Cookies are all 6 ounce and up can be as thick as 4 inches! 

At this time we do not have any gluten free flavours on our menu! 

Whether you go loco right away or you can tame your inner loco, we provide reheating and freezing instructions with every order! You can also find it here: https://chocolococookies.com/freezing-%26-reheating

We understand how loco our cookies can make you so we ask that you verify you are inputting the correct address for your order. If USPS can not verify your address then we will reach out to you to have you verify the address for your order. We take these three verification steps to ensure you receive your cookies in a timely manner and as fresh as possible.

If we took on all these steps and the package is sent back to us as "Return to Sender," then we are not liable for the shipping or cookie costs incurred and you will need to reorder your cookies again.