Shipping Policy

Choco Loco Cookies LLC. Is a cottage food operation located in Orlando, Florida.

Orders made by end of day Friday of each week will be shipped the upcoming Tuesday. Orders made on after the Friday cutoff may not ship until the following shipment day. Please contact us prior to ordering for expedited requests.

All shipments are made with USPS Priority Mail and should take 1-3 business days to arrive. However, depending on when the order is placed and/or shipping delays by USPS, this may take longer. Please refer to your tracking information to stay informed.

Before finalizing your order verify that your address is correct to ensure your delicious cookies are shipped to the right address. We are not responsible for any products being delivered to incorrect addresses. If you notice the address was incorrectly entered, please contact us immediately to request an address change.

We are not responsible for any shipment issues once USPS receives the package (this includes pest issues). All of our products are packaged perfect, fresh, and sanitary. We have no control over packages once they are out of our hands. Please refer to the tracking information and the USPS site for further questions.

Due to the nature of our delicious products, we recommend that you review your tracking information and ensure someone is home to collect the package upon delivery.

Contact the carrier with questions, lost packages, or to file a claim since each package is insured with USPS. We are not responsible for any lost or tampered packages. Please be mindful of your deliver date as leaving a package outside for extended periods of time is not recommended.

Thank you and we hope you enjoy your Cookies! 

- The ChocoLocoCookies Team